We sincerely appreciate your business, thank you very much!
Please help us deliver the best possible service by taking a few minutes to fill out our customer satisfaction survey.
For all questions please select yes or no when prompted or a number 1 through 5 (1 being not satisfied at all, 2 somewhat satisfied, 3 satisfied, 4 highly satisfied, 5 very satisfied)
How satisfied were you with our service? 12345
Did our sales staff provide you with an adequate number of choices for your consideration? 12345
Did our sales staff recommend a suitable flooring solution for your home? 12345
Was our sales staff prompt and professional when measuring your home? 12345
Did our customer service team phone a day before installation? YesNo
Did the installer show up on time? YesNo
Were the installers properly prepared to work in your home? YesNo
How satisfied were you with the installers clean up? 12345
Were the installers professional and courteous? YesNo
Was the workmanship completed to your satisfaction? 12345
If your product was delivered, was it delivered when expected? YesNoNo Delivery
Was the delivery person courteous and polite? YesNoNo Delivery
Did the installers do a walk through after the installation was completed? YesNo
Overall, how satisfied are you with your install? 12345
Would you refer Ken’s carpets to a friend or relative? YesNo
How did you hear about us? Social MediaGoogleRadioWord of MouthOther
We value your opinion, please provide your comments in the box below. If you wish to leave a testimonial for our promotional campaign we would sincerely appreciate it.
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